In the last 48 hours, RingCentral, Five9, Talkdesk and Dialpad all moved on agentic AI in customer engagement. Microsoft and Zoom kept pushing native voice. Twilio and 8x8 saw market pullback. Stock-tied stories are noise; product and partnership moves are the real signal.
ProductRingCentral expands AIR Pro with AI agents in RingCX
ProductRingCentral expands AIR Pro to deliver agentic AI capabilities across customer engagement portfolio
ProductRingCentral expands AI agent capabilities in RingCX platform
ProductFive9 launches Voice AI Agents to replace contact-center IVR
ProductFive9 debuts Voice AI agents built to handle service calls
LeadershipPanos Kozanian to transition from EVP of Product Engineering at Five9
ProductTalkdesk ends the guesswork in deploying customer-facing AI agents
PartnershipXTIUM named Talkdesk Partner of the Year 2026 for EMEA
PartnershipNovelVox & Dialpad expand partnership to power agentic AI in healthcare and financial services
ProductDialpad puts call insights inside Gemini Enterprise
ProductDialpad brings real-time customer intelligence to Google Workspace and Gemini Enterprise
ProductAdvancing trusted calls with Open Verifiable Calling at Microsoft
MarketMS Teams Calling roll-out note — University of Maryland, Baltimore
MarketZoom Communications stock falls Monday, underperforms market
PartnershipCanary Speech brings Canary Ambient to the Zoom App Marketplace
AnalysisIs Zoom's AI-first pivot paying off?
BrandCharles Leclerc and Lewis Hamilton serve up speed with precision for Genesys
PartnershipGenesys Works Nashville names inaugural corporate partners
MarketWorkday, Procore Technologies, and Twilio shares plummet
MarketTwilio stock hits a wall after 31% YTD rally — has AI optimism pushed it too far?
MarketCommvault, Workiva, and 8x8 stocks trade down
EarningsIs 8x8 (EGHT) a buy after its Q4 earnings beat?
ProductVonage integrates CPaaS APIs with AWS Kiro
ProductReducing SMS OTP fraud with Vonage network-powered solutions and Amazon Cognito
M&AAircall acquires Piper AI to turn customer conversations into revenue action
ProductSierra AI review: the enterprise CX agent platform explained
ProductCresta launches Conductor, the agent for AI agent development
InsiderNICE director exercises stock options to acquire 3,036 shares
AnalysisNICE technical analysis — trend, signals & chart patterns
EarningsSinch (SINCH) Q1 2026 earnings summary